Warranty Policy
Made to Last.
Backed to Prove It.
At Hermin, we believe jewelry should be made to last — not just for the season, but for the years you'll wear it with meaning. Every piece is crafted with genuine 925 sterling silver and finished with thick layers of gold vermeil or rhodium for lasting shine and comfort.
Coverage
1-Year Limited Warranty
Your Hermin jewelry is protected by a 1-year limited warranty from the date of delivery. We'll repair or replace — at our discretion — any piece that shows a defect in materials or craftsmanship under normal use.
✓ What's Covered
- Broken clasps, jump rings, or chains due to manufacturing defects
- Loose stones caused by setting faults
- Plating or coating irregularities (not normal wear)
- Posts or hinges that become detached through no misuse
✕ What's Not Covered
- Normal wear and tear — scratches, fading, or tarnish from skin oils or chemicals
- Damage from accidents, improper care, or storage
- Lost or stolen items
- Third-party alterations or repairs
- Custom or engraved items
How to Claim
Three Simple Steps
Email us with the details
Send your order number, clear photos of the issue, and a short description to customer@shophermin.com.
We'll review your request
Our team will get back to you within 1–5 business days with a decision on your claim.
We'll take care of it
If approved, we'll guide you through the next steps for repair or replacement.
- In some cases, you may need to return the original item.
- If the same style is unavailable, we'll offer a replacement of equal value or a store credit.
Keep your proof of purchase. Items without a valid order confirmation or receipt are not eligible for warranty coverage. Your confirmation email works perfectly.
Care for Longevity
A Little Care Goes a Long Way
Proper care helps your jewelry stay beautiful well beyond the warranty period. Avoid direct contact with perfumes, lotions, or harsh cleaners. Store your pieces in a dry, sealed pouch when not worn. And while it's generally safe to shower with your jewelry on, removing it beforehand will extend both the plating and the piece's overall life significantly.
For a full breakdown, visit our Jewelry Care Guide →
Lifetime Repair Program
Even after your warranty ends, we want your Hermin jewelry to stay with you. For repairs outside warranty coverage, our team offers lifetime repair services at a reasonable fee — because a piece that means something is worth keeping.
Get in Touch →Have a warranty question?
Email us at customer@shophermin.com — we typically respond within 1 business day.