Shipping & Returns
Fast Shipping.
Hassle-Free Returns.
Everything you need to know about getting your Hermin jewelry — and what happens if it's not quite right.
Shipping
Free on Every Order
Standard Shipping
After your order ships
Express Shipping
After your order ships
Processing Time
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
Where We Ship
We currently ship within the U.S. only, including all states and territories.
Once your order ships, you'll receive a confirmation email with tracking information so you can follow it every step of the way.
Order Changes
Need to Make a Change?
If you need to update or cancel your order, please contact us as soon as possible at customer@shophermin.com. Once an order has shipped, it can no longer be canceled or edited. If your order has already been processed, you'll be covered under our return policy below.
Returns
30-Day Returns, No Fuss
We want you to love your jewelry. If you're not completely satisfied, we accept returns under the following conditions. Please note we do not offer exchanges at this time.
Return Window
Returns must be requested within 30 days of delivery.
Item Condition
Items must be unworn, in original packaging, and in resellable condition.
Return Shipping
Returns are free when an item is defective or incorrect. For all other returns, we'll email you a prepaid return label and deduct the label cost from your refund. This is typically $6 to $7.
Refund Timeline
Once received and inspected, refunds are processed within 3–5 business days.
Non-Returnable Items
- Final sale items
- Personalized or custom-made pieces
Damaged or Incorrect Items
We'll Make It Right
If you receive a damaged or incorrect item, please contact us at customer@shophermin.com within 7 days of delivery, including photos of the issue. We'll take care of it — no back-and-forth, no hassle.
How to Initiate a Return
Three Simple Steps
Email us
Send your order number and reason for return to customer@shophermin.com.
Receive your instructions
We'll reply within 1 business day with a prepaid return label and the deduction amount, if any. Ship within 14 days of receiving it.
Get your refund
Once we receive and inspect the item, your refund is processed within 3–5 business days. For non-defective returns, the return label cost is deducted from your refund amount.
Still have questions?
Email us at customer@shophermin.com or DM us on Instagram — we're happy to help.