Shipping

• Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Shipping Locations: We currently ship only within the U.S. (including all U.S. states and territories).
• Shipping Costs:
  • Orders over $75: Free Standard Shipping (continental U.S. only)
  • Orders under $75: $6 Flat Rate Shipping (continental U.S. only)
  • Hawaii, Alaska, & Puerto Rico: Additional shipping charge may apply and will be calculated at checkout.
• Shipping Options & Timeframes:
  • Standard Shipping (3-8 business days)
  • Express Shipping (1-2 business days) – additional cost calculated at checkout
• Once your order ships, you will receive a confirmation email with tracking information.

Order Changes & Cancellations

Once an order has shipped, it cannot be canceled or edited. If your order has already been processed, you'll be covered under our Return Policy (detailed below).

Returns & Exchanges

We want you to love your jewelry! If you're not completely satisfied, we accept returns under the following conditions, unfortunately, we do not allow exchange at this time: 

• Return Window: Items can be returned or exchanged within 30 days of delivery.
• Condition: Items must be unworn, in original packaging, and in resellable condition.
• Non-Returnable Items:
  • Final sale items
  • Personalized or custom-made pieces
    
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at customer@shophermin.com within 7 days of delivery with photos, and we’ll make it right.

How to Initiate a Return

1. Email customer@shophermin.com with your order number and reason for return.
2. We’ll provide return instructions and a return shipping address.
3. Once received and inspected, we will process your refund within 5-7 business days.

For any questions, feel free to reach out to customer@shophermin.com or leave us a message through chat bot. We’re happy to help!