Shipping

Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).

Shipping Locations: We currently ship within the U.S. only (including all U.S. states and territories).

Shipping Costs & Delivery Estimates

• Standard Shipping (Free on all orders, for a limited time): 1–7 business days after your order ships

• Express Shipping (+$18): 1–3 business days after your order ships

Once your order ships, you’ll receive a confirmation email with tracking information.

Order Changes & Cancellations

If you need to update or cancel your order, please contact us as soon as possible at customer@shophermin.com.

Once an order has shipped, it cannot be canceled or edited. If your order has already been processed, you’ll be covered under our Return Policy below.

Returns

We want you to love your jewelry. If you’re not completely satisfied, we accept returns under the following conditions (we do not offer exchanges at this time):

Return Window
Returns must be requested within 30 days of delivery.

Condition
Items must be unworn, in original packaging, and in resellable condition.

Non-Returnable Items

• Final sale items

• Personalized or custom-made pieces

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at customer@shophermin.com within 7 days of delivery, including photos, and we’ll make it right.

How to Initiate a Return

1. Email customer@shophermin.com with your order number and the reason for return.

2. We’ll provide return instructions and a return shipping address.

3. Once received and inspected, refunds are processed within 3–5 business days.

For any questions, please email customer@shophermin.com or leave us a message through our instagram — we’re happy to help.